Billing services has a buyer power score of 4.3, representing an advantageous environment for buyers. The fragmented nature of the of the industry benefits the buyer greatly, as many potential vendors exist that can provide a similar level of service. Additionally, the fee structure, where a vendor is paid by a percentage of the total billings collected, incentivizes the vendor to collect as much of the outstanding payments as it can. “This removes much of the need for a buyer to verify quality of service, as the vendor receives payment equivalent to quality of services rendered, though potential vendors still need to be vetted,” says IBISWorld business research analyst Dale Schmidt. As a result, prices remain remarkably stable. In addition, profit levels are moderate, i.e. in line with other outsourced professional services firms. This gives buyers some power in price negotiation, though the price range is generally narrow.
Buyer negotiation power is helped by available substitute services. In the past, billing services were conducted almost entirely in-house. Outsourced billing services proliferated in the early 2000s, but it is not universal. In recent years, business analytics software, especially practice management software for healthcare providers, have provided much of the functionality of an outsourced billing service. “However, billing services vendors offer value through their ability to follow up unpaid bills with rigor, which most in-house departments cannot match,” says Schmidt.
The primary buyers of billing services are healthcare providers. The aging of the US population and the expansion of health insurance following the implementation of the Patient Protection and Affordable Care Act of 2010 will steadily drive up demand for healthcare goods and services. The increased billing load will push billing services providers to increase rates for all buyers slowly over the next three years. For more information, visit IBISWorld’s Billing Services procurement research report page.
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IBISWorld Procurement Report Key Topics
This report is intended to help buyers of billing services. These are services that collect invoice information from their buyers and generate bills on their behalf. They also collect the bill payments from the buyer’s clients, and pursue the payment of denied or delinquent bills. The collected payments are then transferred back to the buyer. The majority of billing services are for medical services.
Executive Summary
Pricing Environment
Price Fundamentals
Benchmark Price
Pricing Model
Price Drivers
Recent Price Trend
Price Forecast
Product Characteristics
Product Life Cycle
Total Cost of Ownership
Product Specialization
Substitute Goods
Regulation
Quality Control
Supply Chain & Vendors
Supply Chain Dynamics
Supply Chain Risk
Imports
Competitive Environment
Market Share Concentration
Vendor Financial Benchmarks
Switching Costs
Purchasing Process
Buying Basics
Buying Lead Time
Selection Process
Key RFP Elements
Negotiation Questions
Buyer Power Factors
Key Statistics
About IBISWorld Inc.
IBISWorld is one of the world's leading publishers of business intelligence, specializing in Industry research and Procurement research. Since 1971, IBISWorld has provided thoroughly researched, accurate and current business information. With an extensive online portfolio, valued for its depth and scope, IBISWorld’s procurement research reports equip clients with the insight necessary to make better purchasing decisions, faster. Headquartered in Los Angeles, IBISWorld Procurement serves a range of business, professional service and government organizations through more than 10 locations worldwide. For more information, visit http://www.ibisworld.com or call 1-800-330-3772.
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