Wednesday, August 19, 2015

What's A Free Nook To HP? Not Free!

By Cornelius Nunev


Sometimes, free isn't really free. For instance, a merchandise promotion may claim that if you buy an HP Ultrabook computer, you can obtain a free Barnes & Noble Nook e-reader. Such was the case on Cyber Monday 2012. But when one consumer had to return the Ultrabook, they discovered that Nook is far from free. It went for retail price, $99 plus tax. Let this be a caution to you, as many free Nook offers are available - read the fine print.

Free only to an extent

Whenever you see a deal for something free, be wary. Nothing is really free. Brian is a consumer who got a new Ultrabook with a free Noon e-reader as part of a Cyber Monday sale. He was trying to find a laptop and needed the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.

Others have had same issue

Brian is not the first customer to see this kind of issue. The customer does not get charged $99 when buying the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the price of a Nook and tax. Never believe the promotions you see.

According to a source within the HP returns department, the business will not take back a totally free Nook obtained through such holiday promotions, and the consumer "will not get the $106 they were charged for (the Nook)."

Not really as free as you may think

The terms of the transaction showed that the Nook price was really bundled with the HP price instead of really being a free product offered on top of the computer. The fine print is where all the significant info could be found.

The Nook can't be returned, but it could be sold at the consumer's discretion - albeit at a loss - or given as a gift. That doesn't take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free isn't really always free. Read the small print!




About the Author:



No comments:

Post a Comment